Performance
Management
& QBRs
Track supplier KPIs, conduct structured Quarterly Business Reviews, and drive continuous improvement with automated scorecards.
Supplier Scorecard
ABC Engineering Ltd
Overall Score
Quality
Delivery
Cost
Service
Compliance
KPI Templates
QBRs Per Year
Status Tracking
Action Visibility
Supplier Performance Scorecards
Define KPIs that matter to your business. Track performance across quality, delivery, cost, service, and compliance dimensions.
Quality
- Defect rate / rejection rate
- First-time-right percentage
- Customer complaints attributed
- Corrective action closure time
Delivery
- On-time delivery (OTD) %
- In-full delivery (OTIF) %
- Lead time adherence
- Emergency response time
Cost
- Price variance to contract
- Cost savings delivered
- Invoice accuracy rate
- Total cost of ownership
Service
- SLA compliance rate
- Response time to queries
- Issue resolution time
- Account management quality
Compliance
- Document currency rate
- Audit finding closure
- Regulatory compliance score
- Health & safety incidents
Innovation
- Improvement ideas submitted
- Process innovations adopted
- Sustainability initiatives
- Technology advancement
Quarterly Business Review (QBR) Process
Structured QBR workflow from preparation to action tracking. Ensure consistent, value-adding supplier reviews every quarter.
Preparation
Auto-generate QBR pack with performance data, issues log, and agenda items.
Review Meeting
Structured agenda template with scorecard walkthrough and discussion points.
Action Capture
Record actions with owners, due dates, and priority levels. Track to completion.
Follow-Up
Automated reminders, progress tracking, and carry-forward to next QBR.
QBR Agenda Template
90-minute structured session
Performance Scorecard Review
30 minutes
Open Issues & Escalations
15 minutes
Contract & Commercial Update
15 minutes
Compliance & Risk Review
15 minutes
Innovation & Improvement
10 minutes
Actions & Next Steps
5 minutes
RAG Status Dashboard
At-a-glance supplier performance visibility. Quickly identify underperformers and celebrate your high performers.
Supplier Performance Overview
| Supplier | Quality | Delivery | Cost | Service | Overall | Trend |
|---|---|---|---|---|---|---|
|
AE
ABC Engineering Ltd
|
92% | |||||
|
XY
XYZ Services Plc
|
68% | |||||
|
GS
Global Solutions Inc
|
97% |
Drive Supplier Excellence
Transform your supplier relationships from transactional to strategic with data-driven performance management.