Performance
Management & QBRs

How It Works

My Supplier List provides a structured performance management framework with configurable KPIs, automated scorecards, and a formal QBR workflow.

You start by defining the KPIs that matter for each supplier category or tier. These might include delivery on-time percentage, defect rates, SLA compliance, invoice accuracy, responsiveness to requests, or any custom metric your organisation tracks. Each KPI has a target value, a measurement method (manual entry, calculated from platform data, or imported), and a RAG threshold that determines whether performance is flagged as green, amber, or red.

Scorecards are generated automatically based on the data in the platform. If a supplier's SLA compliance is tracked through the contracts module, that figure flows straight into the scorecard without anyone having to look it up. Helpdesk ticket volumes and resolution times, document compliance status, and risk scores are all available as KPI sources. For metrics that are not captured automatically, you can enter values manually during the review period.

The QBR workflow provides a structured format for the review meeting itself. The scorecard is shared with the supplier in advance through the portal, so both sides arrive prepared. Action items from the review are recorded, assigned to specific people, and tracked to completion. Previous action items are surfaced at the start of each new QBR, so nothing falls through the cracks.

Performance Improvement Plans can be triggered when a supplier consistently falls below acceptable levels. A PIP defines specific corrective actions, timelines, and review checkpoints. Progress against the plan is tracked in the platform, creating a documented record that is useful both for managing the relationship and for making defensible decisions about whether to continue working with a supplier.

Trend data shows how each supplier's performance has changed over time, making it easy to spot whether a supplier is improving, stable, or declining. This is far more useful than a point-in-time snapshot, because it tells you the direction of travel, not just where things stand today.