Frequently Asked Questions

How long does it take to onboard suppliers?

With our automated workflows, most suppliers can be onboarded in 2-3 days compared to the industry average of 2-3 weeks. The exact timeline depends on the complexity of your requirements and supplier responsiveness.

What compliance standards does the platform support?

We support all major compliance frameworks including ISO certifications, industry-specific regulations, environmental standards, and custom compliance requirements. Our platform is regularly updated to reflect the latest regulatory changes.

How does the ESG tracking feature work?

Our ESG module collects sustainability data directly from suppliers, including carbon emissions, environmental certifications, social responsibility metrics, and governance practices. This data is automatically analyzed and compiled into comprehensive reports.

Can I integrate this with my existing ERP system?

Yes, we offer pre-built integrations with major ERP systems including SAP, Oracle, and Microsoft Dynamics. We also provide a robust API for custom integrations with your specific technology stack.

What kind of support do you provide?

We offer 24/7 enterprise support with dedicated account managers, onboarding assistance, training resources, and technical support. Premium plans include a dedicated customer success manager.

How secure is my supplier data?

Security is our top priority. We use enterprise-grade encryption, maintain SOC 2 Type II compliance, and follow industry best practices for data protection. All data is encrypted in transit and at rest.

What is the pricing model?

We offer flexible pricing based on the number of active suppliers and modules required. Contact our sales team for a customized quote that fits your specific needs and organization size.

Do you offer a free trial?

Yes, we offer a 30-day free trial with full access to all platform features. This includes personalized onboarding and support to help you evaluate the platform effectively.