Frequently Asked Questions

How long does it take to onboard suppliers?

With our automated workflows, most suppliers can be onboarded in 2-3 days compared to the industry average of 2-3 weeks. The exact timeline depends on the complexity of your requirements and supplier responsiveness.

What compliance standards does the platform support?

We support all major compliance frameworks including ISO certifications, industry-specific regulations, environmental standards, and custom compliance requirements. Our platform is regularly updated to reflect the latest regulatory changes.

How does the ESG tracking feature work?

Our ESG module collects sustainability data directly from suppliers, including carbon emissions, environmental certifications, social responsibility metrics, and governance practices. This data is automatically analyzed and compiled into comprehensive reports.

Can I integrate this with my existing ERP system?

Yes, we offer pre-built integrations with major ERP systems including SAP, Oracle, and Microsoft Dynamics. We also provide a robust API for custom integrations with your specific technology stack.

What kind of support do you provide?

We offer 24/7 enterprise support with dedicated account managers, onboarding assistance, training resources, and technical support. Premium plans include a dedicated customer success manager.

How secure is my supplier data?

Security is our top priority. We use enterprise-grade encryption, maintain SOC 2 Type II compliance, and follow industry best practices for data protection. All data is encrypted in transit and at rest.

What is the pricing model?

We offer flexible pricing based on the number of active suppliers and modules required. Contact our sales team for a customized quote that fits your specific needs and organization size.

Do you offer a free trial?

Yes, we offer a 30-day free trial with full access to all platform features. This includes personalized onboarding and support to help you evaluate the platform effectively.

Who is My Supplier List designed for?

My Supplier List is designed for UK organisations that need to manage, monitor, and assess their supplier base. The platform is used by procurement managers, compliance officers, ESG leads, and heads of supply chain at mid-market and enterprise businesses. It is particularly suited to organisations in sectors with heavy regulatory or compliance requirements, such as construction, facilities management, healthcare, public sector, financial services, and manufacturing. If you manage more than 20 suppliers and need to track compliance, risk, or performance across your supply chain, the platform is built for your use case.

How is My Supplier List different from other supplier management tools?

Most supplier management tools on the market are built for the US regulatory environment and treat compliance as a secondary feature. My Supplier List is built from the ground up for UK businesses. The compliance packs reference specific UK legislation, including the Bribery Act 2010, Modern Slavery Act 2015, Health and Safety at Work Act 1974, and UK GDPR. The 5-Pillar Risk Engine scores suppliers across Financial, Compliance, Operational, Cyber, and ESG risk with configurable weightings. And the platform brings together onboarding, compliance, contracts, performance, finance, and reporting in one place, so you do not need to buy and integrate multiple tools.

Can I use My Supplier List if I am not a UK business?

The platform is optimised for UK regulatory requirements, but it is not restricted to UK organisations. International businesses with UK operations, UK supply chains, or UK public sector contracts will benefit from the compliance packs and risk frameworks. The compliance questionnaire builder is fully configurable, so you can create packs for non-UK regulations if needed. However, the pre-built compliance packs and reporting templates are designed around UK legislation, so organisations outside the UK may need to build custom packs to match their local requirements.

How much does My Supplier List cost?

Pricing depends on the size of your supplier base and the modules you need. We offer tiered plans that scale with your organisation. To get a quote tailored to your requirements, <a href="/demo">request a demo</a> and we will walk you through the pricing options that fit your use case. There are no hidden fees, and you will not be charged for features you do not use.

Is there a free trial?

Yes. We offer a 14-day free trial with no credit card required. The trial gives you access to the full platform so you can test it with your own supplier data and workflows before committing. <a href="/demo">Request a demo</a> to get started, and we will set up your trial environment.

Do you offer discounts for public sector organisations?

Yes. We offer preferential pricing for UK public sector organisations, including local authorities, NHS trusts, and central government bodies. <a href="/contact">Contact us</a> with your requirements and we will provide a quote.

Where is my data hosted?

All data is hosted in UK data centres. The platform runs on cloud infrastructure within the United Kingdom, and your supplier data does not leave UK jurisdiction. This is important for organisations that need to comply with UK GDPR data residency expectations or that have internal policies requiring UK data hosting.

What security certifications do you have?

The platform is built with security at its core: encrypted data at rest and in transit, role-based access control, multi-factor authentication support, session management with IP and user-agent validation, CSRF protection on all forms, and a full immutable audit log. We follow OWASP security best practices and conduct regular security reviews. For specific certification questions, <a href="/contact">contact our team</a>.

Can I integrate with my existing ERP system?

Yes. My Supplier List provides a REST API with webhook support for connecting to external systems. Pre-built integrations are available for Xero, Sage, and QuickBooks for financial data sync. For ERP systems such as SAP, Oracle, or Microsoft Dynamics, the API allows your development team or integration partner to build connections using standard REST conventions with JSON payloads and token-based authentication. <a href="/features/integrations">See the integrations page</a> for full details.

What browsers and devices are supported?

My Supplier List is a cloud-based web application that runs in any modern browser, including Chrome, Firefox, Safari, and Edge. The interface is fully responsive, so it works on desktop, tablet, and mobile devices. There is nothing to install. You access the platform through your browser, and your team can work from anywhere with an internet connection.

Which UK compliance frameworks are covered?

The platform includes pre-built compliance packs for the Bribery Act 2010, Modern Slavery Act 2015, Health and Safety at Work Act 1974 (including COSHH), UK GDPR, PPN 06/21 Carbon Reduction Plans, and insurance validation (employers' liability, public liability, professional indemnity). Each pack contains scored questionnaires, document requirements, and red flag triggers mapped to the specific legislation. You can also create custom compliance packs for any additional requirements your organisation has.

How do you handle GDPR and data protection?

My Supplier List is designed to comply with UK GDPR. Personal data is encrypted at rest using AES-256 encryption. Access to supplier data is controlled through role-based permissions, ensuring users only see data relevant to their role. The platform includes GDPR-specific features such as data subject access request support, data export functionality, and configurable data retention policies. All data processing is performed within UK data centres. For a full data processing overview, <a href="/contact">contact us</a> to request our data processing documentation.

Can I customise the compliance questionnaires?

Yes. The compliance questionnaire builder lets you create fully custom packs with your own sections, questions, scoring rules, and conditional logic. You can use the pre-built packs as a starting point and modify them, or build entirely new questionnaires from scratch. Questions can be set as mandatory or optional, with different question types including text, multiple choice, yes/no, file upload, and date fields. Scoring weights are configurable per question and per section, and you can set minimum score thresholds that a supplier must meet to pass.